Why Is My Email Not Working?

Email has become an essential part of every day life, especially when you’re running a business. When it stops working, it can be very frustrating as well as impacting on productivity.

Years ago, it was common for clients to host their emails on the same server as their website. Using an “out of the box” control panel solution was cheap and easy. However with the rise of spam and security breaches, this is not an effective option anymore.

For ALL clients, we are recommending a third party email host, such as Google G-suite or Office 365. These companies specialise in email hosting at an affordable price. They also avoid the 3 major problems people face with their emails:

  • Disk space issues – with G-suite and 365 for get a LOT more disk space than with cPanel hosting
  • Spam issues – these provides have much better anti-spam software so unwanted emails are drastically reduced
  • Accessibility issues – you don’t have to worry about configuration on your devices so it will always be setup properly and won’t experience down time either

If you are still hosting emails on the same server as your website, please contact us so we can help you move forward with a better solution.

How Do I Fix My Current Email Issue?

If you haven’t yet switched to a third party email provider and are experiencing email issues, please try the tips below to get your emails working again.

1. Restart your computer

You’d be surprised how often turning your computer off and on again can solve the problem. Sometimes a little glitch can be resolved by simply rebooting.

2. View your mailbox quota

If you are unable to receive emails, it’s possible your email account is full. Login to your cPanel and check to see your limits (or email us if you don’t have your login details). If it’s full, you should delete unnecessary emails (and also delete them from the ‘deleted items’ folder). You can also increase your disk space quota for your email account, as long as the overall disk space in the account allows. Or you can increase the hosting to the next plan.

3. Check to make sure the internet is working

If your internet is down, your emails won’t work. Check other web pages and make sure you can open them. If you can’t, there’s an issue with your internet and you will need to contact your ISP.

4. Wait a while

Sometimes, there might be a temporary issue with the hosting server. Wait an hour or so and then try again. Many times it will simply resolve itself when the hosting provider has fixed a potential issue.

5. Check that your domain name hasn’t expired

An expired domain name is another reason your emails (and website) will stop working. Check your website first and if it’s down, then it’s possible your domain hasn’t been renewed. You can see if it’s still active by entering your domain name here.

6. Ensure your details are correct

Sometimes you might have entered your details incorrectly, or even some update on your device can accidentally alter information. Check that your username, password and mail servers are all accurate.

Incoming mail server should be mail.yourdomainname.com.au
Outgoing mail server should be mail.yourdomainname.com.au

If you’re using Outlook, under “More Settings” and the ‘Outgoing Server’ tab, there is a box that says “my outgoing server requires authentication”. Make sure you CHECK this box.

7. Check your anti-virus or firewall

Sometimes when your anti-virus software updates, the firewall can block the ports which send and receive emails. Try turning these off temporarily and see if your emails work again.

You might look to change the port numbers to resolve the issue.

Incoming port: Go to your advanced tab under ‘more settings’ and change this from 110 (the default incoming port) to 143.

Outgoing port: Go to your account tab under ‘more settings’ and change this from 25 (the default outgoing port) to 587.

8. Google the issue

If you’re getting a specific error message, copy and paste it into Google. This will give you information on exactly what is wrong and steps to troubleshoot.

For more help on common email issues, go to:
https://kb.mediatemple.net/questions/905/Troubleshooting+common+issues+with+email#gs/

9. Contact a computer technician

If you cannot resolve the problem, it may be worth calling a computer technician to look into the setup on your pc/device.

In Melbourne or Sydney, we recommend Technicalities on 1300 131 626.

By |2018-12-21T04:02:41+00:00December 21st, 2018|Help Desk|Comments Off on Why Is My Email Not Working?

Why Is My Email Not Working?

by TemerityGuy time to read: 3 min