Privacy Policy
Information We Collect
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:
- Personal identification information (name, email address, phone number)
- Business information (company name, industry, project requirements)
- Communication records and correspondence
- Usage data and analytics from our website and services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our digital services
- Communicate with you about projects, updates, and support
- Process transactions and send related information
- Comply with legal obligations and resolve disputes
- Protect against fraud and ensure security
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (subject to confidentiality agreements)
- Legal authorities when required by law or to protect our rights
- Third parties with your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Lodge a complaint with the Office of the Australian Information Commissioner
Contact Us
For privacy-related inquiries, please contact us.
Terms of Service
Acceptance of Terms
By accessing or using Temerity Digital’s services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
Services Description
Temerity Digital provides digital marketing, web development, and related technology services to businesses. Specific service details are outlined in individual project agreements.
User Responsibilities
You agree to:
- Provide accurate and complete information
- Use our services lawfully and ethically
- Not interfere with or disrupt our services
- Respect intellectual property rights
- Maintain the confidentiality of your account credentials
Intellectual Property
All content, features, and functionality of our services are owned by Temerity Digital and are protected by Australian and international copyright, trademark, and other intellectual property laws.
Payment Terms
- Payment terms are specified in individual service agreements
- All fees are in Australian dollars (AUD) unless otherwise specified
- Late payment may result in service suspension
- Refunds are subject to our refund policy outlined in service agreements
Limitation of Liability
To the maximum extent permitted by Australian law, Temerity Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms.
Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes will be resolved in the courts of Victoria.
Cookie Policy
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyse website performance.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites for advertising purposes
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Third-Party Cookies
We may use third-party services like Google Analytics, which may set their own cookies. Please refer to their respective privacy policies for more information.
Refund Policy
Digital Services
- Refunds for digital services are considered on a case-by-case basis
- Requests must be made within 14 days of service commencement
- Refunds may be prorated based on work completed
- No refunds are available for completed projects or custom development work
Subscription Services
- Monthly subscriptions can be cancelled at any time unless you have committed to a longer term contract.
- The service will be cancelled at the end of the month you cancel in.
- Refunds for current billing period are not typically provided
- Annual subscriptions may be eligible for prorated refunds within 30 days
Refund Process
To request a refund:
- Contact our support team
- Provide your order/invoice number and reason for refund
- Allow 5-10 business days for processing
- Approved refunds will be processed to the original payment method
Acceptable Use Policy
Prohibited Uses
You may not use our services to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or illegal content
- Engage in fraudulent or deceptive practices
- Spam or send unsolicited communications
- Interfere with other users or our systems
Content Standards
All content must be:
- Accurate and not misleading
- Compliant with Australian advertising standards
- Respectful and non-discriminatory
- Free from malware or harmful code
Enforcement
Violations may result in:
- Warning or temporary suspension
- Permanent account termination
- Legal action if warranted
- Removal of violating content
Data Retention Policy
Retention Periods
- Client project files: 3 years after project completion
- Communication records: 2 years
- Financial records: 7 years (as required by Australian law)
- Website analytics: 26 months
- Marketing data: Until consent is withdrawn
Data Deletion
Data is automatically deleted after retention periods expire, unless:
- Legal requirements mandate longer retention
- Ongoing business relationship exists
- You request earlier deletion (subject to legal requirements)
Secure Disposal
All data is securely deleted using industry-standard methods to prevent unauthorised recovery.
Last updated: July 2025